1996 Research Publications

Information Management and Marketing

Journal Articles

Brush, G.J. and Sweeney, J.C. The Service Encounter: An Extended Framework for Classifying Causes of Satisfying and Dissatisfying Incidents, New Zealand Journal of Business, 18:2, pp 43-66 (1996)

Ellis, P., Pecotich, A. and Renko, N. Australia as a Global Trader: The Strengths and the Weaknesses, Jurnal Manajemen Prasetiya Mulya, III:6, pp 8-24 (1996)

Ellis, P. and Pecotich, A. Determinants of International Competitiveness of West Australian SMEs, New Zealand Journal of Business, 18:1, pp 79-97 (1996)

Everett, J.E. Iron Ore Handling Procedures Enhance Export Quality, Interfaces, 26:6, pp 82-94 (1996)

Everett, J.E. Mapping the Changing Relations between Management Journals, Journal of Management Systems, 7:3, pp 1-12 (1996)

Everett, J.E. Iron ore handling enhances export quality, Industrial Engineering, 37:5, pp 22-24 (1996)

Ogunmokun, G.O. and Fidalgo, S. Training and Development: Some Insights into the Marketing Problems and Training Needs of Western Australian Companies, International Journal of Management, 13:4, pp 483-494 (1996)

Pecotich, A., Pressley, M. and Roth, D. The impact of country of origin in the retail service context, Journal of Retail and Consumer Services, 3:4, pp 213-224 (1996)

Plowman, D.H., Taplin, J.H.E. and Henstridge, J. Determining the Minimum Wage: A Household Expenditure Approach, The Economic and Labour Relations Review, 7:2, pp 254-271 (1996)

Sweeney, J. and Soutar, G. Quality and Value: An Exploratory Study, International Journal of Business Studies, 3:2, pp 51-68 (1996)

Sweeney, J., Soutar, G. and Johnson, L.J. Are Satisfaction and Dissonnance the Same Construct? A Preliminary Analysis, Journal of Satisfaction, Dissatisfaction and Complaining Behavior, 9: pp 138-143 (1996)

Taplin, J.H.E., Qiu, M. and Zhang, Z. Policy-sensitive selection and phasing of road investments with a goal program, Transport Policy, 2:4, pp 251-256 (1996)

Watson, J. and Everett, J.E. Do Small Businesses Have High Failure Rates: Evidence from Australian Retailers, Journal of Small Business Management, 34:4, pp 45-62 (1996)

Westwood, R.I.and Everett, J.E. Comparative Managerial Values: Malaysia and the West, Journal of Asia-Pacific Business, 1:3, pp 3-38 (1996)

Conference Publications

Bennett, M., Ogunmokun, G.O. and Pecotich, A. An Exploratory Study into the Communication Effectiveness of Product Placement, Association for Consumer Research: Second AsiaPacific Conference, Perth, Faculty of Business, Edith Cowan University, 1:1, p 19 (1996)

Everett, J.E. A Decision Support System for Handling Iron Ore., 7th Australasian Conference on Information Systems, Hobart, Tasmania, Australian Computer Society Inc., 1.: pp 185-196 (1996)

Everett, J.E.Reducing the envoronmental and economic costs of handling iron ore, Sixth International Conference on Development and Application of Computer Techniques to Environmental Studies., Boston, USA., Computational Mechanics Publications., 1.: pp 573-582. (1996)

Letch, N. World Wide Web sites as Interfaces between Public Sector Organisations and Citizens, 7th Australasian Conference on Information Systems, Hobart, Tasmania, Australian Computer Society Inc., 1.: pp 409-418 (1996)

Ogunmokun, G.O. Planning in Australian Small Business Organizations, Joint SEAANZ and IIE Small Enterprise Conference 1996, Newcastle, NSW, Institute of Industrial Economics, 1.: pp 199-213 (1996)

Ogunmokun, G.O., Man, T.L. and Li, L.Y. Promotion Objectives and Advertising Budgeting Methods: A Study of Canadian and Hong Kong Businesses, The 1996 Australian Marketing Educators' Conference, Adelaide, Scool of Marketing, University of South Australia, II: pp 178-186 (1996)

Ogunmokun, G.O. and Birkhead, A. Foreign Market Information Preferences: A Study of Australian Exporting Firms, The 10th Anniversary Conference of the Australian and New Zealand Academy of Management, Wollongong, NSW, Department of Management, University of Wollongong, I: p 66 (1996)

Ogunmokun, G.O., Chan, L.N.H. and Li, L.Y. Domestic and Export Pricing Behavior of Canadian and Hong Kong Businesses, Proceedings of the Academy of International Business Annual Conference 1996, Calgary, USA, Faculty of Management, University of Calgary, 1: p 110 (1996)

Ogunmokun, G.O. and Fidalgo, S. Marketing Concept Philosophy and its Adoption: A Study of Western Australian Organisations, The 10th Anniversary Conference of the Australian and New Zealand Academy of Management, Wollongong, NSW, Department of Management, University of Wollongong, I: p 69 (1996)

Ogunmokun, G.O., Shaw, R. and FitzRoy, P. Factors Affecting Strategic Planning Practices in Small Business Organisations, The 10th Anniversary Conference of the Australian and New Zealand Academy of Management, Wollongong, NSW, Department of Management, University of Wollongong, I: p 137 (1996)

Ogunmokun, G.O. Tourism Marketing: A Study of the Latrobe Valley in Victoria, Australia, The 10th Anniversary Conference of the Australian and New Zealand Academy of Management, Wollongong, NSW, Department of Management, University of Wollongong, I: p 79 (1996)

Ouschan, R., Sweeney, J. and Johnson, L.J. The Essence of Partnerships, 9th UKServices Marketing Workshop, Stirling, Scotland, University of Stirling, 1: (1996)

Ouschan, R., Ogunmokun, G.O. and Pecotich, A. Perceived environmental uncertainty and the comprehensiveness of strategic decision making: a study of gold mining companies in Australia, The 1996 Australian Marketing Educators' Conference, Adelaide, School of Marketing, University of South Australia, II: (1996)

Ouschan, R., Sweeney, J. and Johnson, L.J. Consumer Empowerment: A Neglected Component of Relationship Marketing, Frontiers in Services, Vanderbilt University, American Marketing Association, 1: (1996)

Ouschan, R. Doctor-Patient Negotiation: The Foundation for Enhancing the Doctor-Patient Relationship, Association for Consumer Research: Second AsiaPacific Conference, Perth, Faculty of Business, Edith Cowan University, 1: (1996)

Randolph, C. What does business expect of Economics or Commerce graduates in the areas of Information Systems and Information Technology?, 7th Australasian Conference on Information Systems, Hobart, Tasmania, Australian Computer Society Inc., 2.: pp 555-566 (1996)

Randolph, C. and Murphy, B.P. The Simulation of Buffer Stocks as a Mechanism for Decoupling Systems, The Second Australia-Japan Workshop on Stochastic Models in Engineering, Technology and Management, Brisbane, University of Queensland, 1: pp 521-530 (1996)

Randolph, C. and Browne, F. The use of case studies to introduce computer technology to first year students in a Commerce Faculty, 5th Annual Teaching Learning Forum, Murdoch University, Perth, Murdoch University, 1.: pp 141-146 (1996)

Swait, J. and Sweeney, J.C. Perceived Value and its Impact on Choice Behavior in a Retail Setting, INFORMS Marketing Science Conference, Gainsville, Florida, University of Florida, 1: (1996)

Sweeney, J., Soutar, G., Whitely, A. and Johnson, L. Generating Consumption Values Items: A Parallel Interviewing Process Approach, Association for Consumer Research: Second Asia Pacific Conference, Perth, Faculty of Business, Edith Cowan University, 1:1, p 18 (1996)

Sweeney, J.C., Soutar, G.N., Hauscknecht, D.R., Dallin, R.F. and Johnson, L.J. Collecting Information from Groups: A Comparison of Two Methods, 11th Australian and 10th New Zealand Combined Marketing Educators' Conference, Auckland, University of Auckland, 1: (1996)

Watson, J. and Everett, J.E. The Impact of Definition and Industry on Small Business Failure Rates, Joint SEAANZ and IIE Small Enterprise Conference 1996, Newcastle, NSW, Institute of Industrial Economics, University of Newcastle, NSW, 1:24, p 299 (1996)